Terms & Conditions

These Terms & Conditions will be effective from 19th October, 2026 (“Effective Date”) and were last updated: 19th October, 2026

PREAMBLE

G&K LIFESTYLES, operating the brand “Fenzzicio” (“Fenzzicio” or “Company”), is committed to fostering a legally compliant, transparent, and customer-first environment in all aspects of its digital commerce and stakeholder engagement. These Terms and Conditions (“Terms”) govern access to and use of https://fenzzicio.com (“Website”), which offers premium clothing products under the Fenzzicio brand. All Customers, Users, and Visitors (hereinafter “Users”) are bound by these Terms upon accessing the Website or availing any services.

This document is formulated in compliance with the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Information Technology Act, 2000; and the Digital Personal Data Protection Act, 2023. These Terms ensure contractual clarity, define User obligations, and secure the Company’s intellectual property, digital infrastructure, and transaction processes.

WHEREAS

Fenzzicio is a consumer-facing fashion brand operating in the Indian e-commerce ecosystem, committed to high standards of consumer protection, data privacy, and responsible conduct;
Applicable laws in India, including the Consumer Protection Act and the E-Commerce Rules, require fair disclosures, complaint redressal, and contractual transparency in all online commercial transactions;
The Company recognizes the importance of safeguarding consumer rights, protecting digital infrastructure, and enforcing User accountability in accordance with legal and commercial norms;
This document sets out the unified and binding Terms that govern the conduct, rights, and obligations of Users when engaging with the Website, its features, services, and related communications;

NOW THEREFORE, Fenzzicio hereby adopts these Terms and Conditions to provide a lawful, equitable, and trustworthy digital experience for its Users, and to formally articulate the operational, legal, and commercial terms applicable to all use of the Website.

1. DEFINITIONS AND INTERPRETATION

1.1. Definitions

In these Terms (including the recitals above), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:

“Act” shall mean, unless otherwise specified in a particular clause, the applicable Indian laws governing e-commerce operations, including the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Information Technology Act, 2000; and the Digital Personal Data Protection Act, 2023, as amended from time to time.
“User” or “Customer” shall mean any individual or legal entity who accesses the Website, creates an account, places an order, contacts support, or otherwise uses any part of the Website or services offered by the Company.
“Website” shall mean the Company’s digital platform, including all subdomains, mobile versions, and interfaces owned or operated by the Company.
“Products” or “Goods” shall mean all apparel and related merchandise displayed and sold via the Website.
“Policies” shall collectively mean the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other formal policy documents adopted and published by the Company.
“Store Credit” shall mean a credit issued to a User in lieu of a bank refund, which may be used towards a future purchase on the Website under the terms of the Return and Refund Policy.
“Grievance Officer” shall mean the person appointed by the Company to receive and resolve User complaints in accordance with Applicable Law.
“Shipping Partner” shall mean any independent courier or logistics service engaged by the Company for the shipment, transit, and delivery of Products.
“Force Majeure” shall mean any event beyond the reasonable control of the Company, including acts of God, natural disasters, fire, pandemics, war, cyberattacks, government restrictions, strikes, or courier and network disruptions, which prevent the performance of obligations under these Terms.
“Applicable Law” shall mean any statute, regulation, notification, rule, judgment, order, or directive enacted by any competent authority in India having the force of law.
“Misuse” shall mean any activity by the User that violates the Acceptable Use provisions under Clause 5.
“Territory” shall mean the Republic of India, together with such international destinations as are made available at checkout.

1.2. Interpretation

In addition to the terms defined above, certain terms may be defined elsewhere in these Terms, and wherever such terms are used, they shall have the meaning assigned to them.
Section headings are for convenience only and shall not affect the construction or interpretation of any provision of these Terms.
References to sections are, unless the context otherwise requires, references to sections of these Terms.
Words denoting the singular shall include the plural and vice versa, and words denoting any gender shall include all genders unless the context otherwise requires.
The terms “hereof”, “herein”, “hereto” and similar words refer to these Terms as a whole or to specified Sections, as the case may be.
All references to these Terms shall include any amendments or updates published by the Company from time to time.

2. PURPOSE

The purpose of these Terms is to define and regulate the legal relationship between the Company and the Users of its Website, including Customers, browsers, account holders, and any other parties interacting with the Company’s digital platform. These Terms aim to ensure transparency, contractual certainty, and lawful conduct in all aspects of digital engagement, including browsing, ordering, payments, returns, communications, and the use of intellectual property.
This document serves as a binding agreement that sets out the obligations, rights, and remedies available to both Users and the Company. The Privacy Policy, Shipping Policy, and Return and Refund Policy are incorporated herein by reference.
In the event of any inconsistency between these Terms and any other statement or communication of the Company, these Terms shall prevail in matters relating to access to, and use of, the Website, User conduct, and related legal disclaimers. In respect of domain-specific issues, such as privacy, shipping, returns, or refunds, the respective standalone Policy shall apply and prevail solely to the extent of such inconsistency.
Nothing in these Terms removes or limits any right or remedy available to a consumer under Applicable Law.

3. ELIGIBILITY TO CONTRACT

By accessing the Website, placing an order, or otherwise engaging with the services provided by Fenzzicio, the User represents and warrants that they are legally competent to contract under Section 11 of the Indian Contract Act, 1872, that they have attained the age of 18 years, and that they are not disqualified from contracting by any law to which they are subject.
Users under the age of 18 may use the Website only with the consent and supervision of a parent or legal guardian. The Company does not knowingly collect personal data from minors without verifiable parental or guardian consent, and reserves the right to restrict, suspend, or terminate access to any User found to be in violation of this clause.

4. USER ACCOUNT TERMS

Where the Website offers an account facility, a User may be required to register an account (“Account”) to access certain features. By creating an Account, the User agrees to provide accurate, complete, and current information and to promptly update such information as necessary.
The User is solely responsible for maintaining the confidentiality of their Account credentials, including passwords and OTP codes. The Company shall not be liable for any loss arising from unauthorized access caused by the User’s failure to secure such credentials. The User shall notify the Company immediately at support@fenzzicio.com on becoming aware of any suspected unauthorized use of their Account.
Each Account is personal and non-transferable. Users shall not create or operate multiple Accounts to misuse offers or engage in fraudulent behaviour. The Company reserves the right to suspend or terminate any Account found to be in violation of these Terms.

5. WEBSITE USE RESTRICTIONS (ACCEPTABLE USE)

DEFINITION AND SCOPE: BY ACCESSING OR USING THE WEBSITE, THE USER AGREES TO COMPLY WITH ALL APPLICABLE LAWS AND TO USE THE WEBSITE ONLY FOR LAWFUL AND PERMITTED PURPOSES. THE FOLLOWING RESTRICTIONS CONSTITUTE THE ACCEPTABLE USE PROVISIONS APPLICABLE TO ALL USERS.
Prohibited Activities: Users shall not, directly or indirectly:

Use the Website in any manner that violates Applicable Law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019
Upload, post, or transmit any content that is obscene, defamatory, abusive, harassing, threatening, hateful, discriminatory, or otherwise unlawful or objectionable
Infringe or misappropriate any third-party intellectual property rights, including copyright, trademark, or design rights
Attempt to gain unauthorized access to the Website, its servers, networks, data, or connected systems
Engage in scraping, crawling, spidering, or use of any automated system to extract data from the Website without prior written consent
Interfere with or disrupt the operation or security of the Website, including by uploading or distributing any virus, malware, or other harmful code
Submit false or misleading information, or misrepresent identity or impersonate any person or entity
Spam, phish, or collect or track the personal information of others
Post fake reviews, falsify transaction data, or manipulate any feedback or rating mechanism
Place orders for the purpose of resale, or in a manner that suggests fraudulent or abusive activity

Company Rights on Violation: The Company reserves the right, at its discretion and subject to Applicable Law, to:

Restrict, suspend, or terminate access to the Website or the User’s Account
Remove any unlawful or prohibited content
Cancel any order placed in violation of these Terms, with a refund of any amount paid for that order
Report the violation to appropriate authorities and initiate legal proceedings

USER ACKNOWLEDGEMENT: BY CONTINUING TO USE THE WEBSITE, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ABIDE BY THESE ACCEPTABLE USE PROVISIONS.

6. PRODUCT INFORMATION & LISTINGS

The Company makes every reasonable effort to ensure that all Products offered on the Website are accurately described, including product name, available sizes, colour options, material, price, and relevant disclaimers. Users are advised to refer to the size chart on the product page before ordering.
While the Company endeavours to provide accurate and up-to-date information, the User acknowledges that minor variations may occur in the appearance of Products due to lighting, display settings, photographic editing, or manufacturing tolerances. Such variations shall not constitute a defect unless the Product significantly deviates from its core description.
Product availability is subject to stock levels. The Company reserves the right to withdraw or modify any product listing at its discretion. If a Product is listed at an incorrect price or with incorrect information due to a typographical or technical error, the Company reserves the right to correct the error and to cancel any affected order, even after confirmation, in which case the User will be informed and any amount paid will be refunded.
No information on the Website shall be deemed a warranty or guarantee unless expressly stated as such in the applicable product listing or a published Policy.

7. PRICING, PAYMENT TERMS & ORDER CONFIRMATION

Product Pricing: All prices displayed on the Website are in Indian Rupees (INR) and include applicable Goods and Services Tax (GST), unless expressly stated otherwise. The price shown at checkout at the time of placing an order is the price applicable to that order. The Company reserves the right to modify prices for future orders without prior notice.
Payment Methods: The Company accepts the payment methods displayed at checkout, which may include credit or debit cards, UPI, net banking, and Cash on Delivery (COD). Online payments are processed through third-party payment providers, which may include Cashfree Payments and Razorpay. Payment information is handled by the relevant provider, and the Company does not store full card or bank account details on its servers.
Failed or Duplicate Payments: If a payment appears to have failed but the amount has been debited, the User should contact their bank or payment provider and email support@fenzzicio.com with the order or transaction details. The Company shall review the matter with the relevant provider and assist in resolving any confirmed duplicate or unsuccessful payment.
Shipping Charges: Applicable shipping charges, if any, shall be displayed at checkout prior to final payment and are governed by the Shipping Policy.
Cash on Delivery (COD): Where COD is displayed as available, it is subject to serviceability of the delivery location by the Shipping Partner and to the Company’s verification checks. The Company may confirm a COD order with the User by phone, message, or OTP before dispatch, and may disable or withdraw COD for an order prior to dispatch, in which case the User shall be informed and may choose to pay online or cancel the order.
Discounts, Offers and Promo Codes: Discounts, offers, and promo codes are valid only for the period and products stated, cannot be combined unless expressly stated, and have no cash value. The Company may withdraw or modify any offer at its discretion, without affecting confirmed orders. Misuse of an offer, including through multiple accounts, may result in cancellation of the affected order.
Taxes and Invoices: Prices are inclusive of GST unless stated otherwise. A tax invoice for each order shall be made available to the User in accordance with Applicable Law.

8. ORDER CONFIRMATION & FULFILMENT

Order Acknowledgement: Upon successful placement of an order, the User shall receive an order confirmation containing the order details. An order is subject to acceptance, product availability, and internal verification.
Order Verification: The Company may verify order details where reasonably necessary to prevent errors or suspected fraudulent transactions, including stock availability, payment confirmation, and delivery address validation. The Company reserves the right to refuse, limit, or cancel any order, including orders appearing to be placed by dealers, resellers, or distributors. In such cases, the User will be informed, and any amount paid for the cancelled order shall be refunded.
Non-Binding Product Availability: All Products are offered subject to availability. If an item becomes unavailable after an order is placed, the Company shall contact the User regarding cancellation and refund.
The User agrees to provide current, complete, and accurate order, contact, and delivery information for all purchases.

9. ORDER CHANGES AND CANCELLATION RIGHTS

Cancellation by Customer: A User may request a change or cancellation of an order within 12 hours of placing the order, or before dispatch, whichever happens first. The request must be sent to support@fenzzicio.com with the order number as soon as possible. A request is not confirmed until the Company replies.
Once an order has been dispatched, it cannot be changed or cancelled through this process. Eligible returns after delivery are governed by the Return and Refund Policy.
Cancellation by the Company: The Company may cancel any order, in whole or in part, where:

The ordered item is out of stock or no longer available
Payment authorization fails or remains unconfirmed
The order is flagged for suspected fraud or violation of these Terms
Delivery is not serviceable at the provided address
There is an error in pricing or product information

In each such case, the Company shall notify the User and refund any amount paid for that order in accordance with the Return and Refund Policy.

10. RETURN, EXCHANGE & REFUND SUMMARY

The Company offers a return and exchange facility, subject to the eligibility conditions, timelines, and process set forth in the Return and Refund Policy, which is incorporated herein by reference. Users are strongly advised to read it before placing an order.
For eligible domestic orders, a return or exchange request must be submitted within 7 days of delivery, and the Product must meet the conditions stated in that Policy.
A size exchange requested because the selected size does not fit is chargeable. The return shipping charge is based on the pickup location, parcel, and rate charged by the Company’s Shipping Partner. Any applicable charge and any price difference for the replacement item shall be explained before the exchange is processed. Exchanges are subject to stock availability.
For approved returns not due to an issue caused by the Company, the applicable return shipping charge may be deducted from the refund. No return shipping charge applies where a return is approved because the Product was defective, damaged, incorrect, or the issue was otherwise caused by the Company.
Refund Format: Once a returned Product has been received and inspected, an eligible refund may be issued to a bank account or as Store Credit, depending on the reason for the return and the outcome of the inspection. Store Credit includes a 5% bonus on the eligible refund value. The Company shall confirm the applicable refund amount and method with the User.
Nothing in this Clause removes any right or remedy available under Applicable Law.

11. SHIPPING, DELIVERY TIMELINES & RISK DISCLAIMER

Shipping Partner and Scope: Orders are shipped through independent Shipping Partners within India and to the international destinations available at checkout. Shipping options, charges, processing times, and delivery estimates are described in the Shipping Policy, which forms part of these Terms.
Delivery Timelines: Delivery estimates are indicative and may vary by destination, courier operations, holidays, weather, or other circumstances. The Company does not guarantee exact delivery dates. Tracking details shall be shared after dispatch where available.
Risk Post-Dispatch: Upon dispatch, the shipment is in the custody of the Shipping Partner. The Company shall assist the User, on a best-effort basis, in coordinating with the Shipping Partner for transit-related issues, and shall review each case in accordance with the Shipping Policy and Applicable Law.
International Orders: Duties, taxes, or customs charges levied by the destination country are the Customer’s responsibility unless checkout states otherwise.
Failed Delivery: Where a parcel is returned because of an incorrect or incomplete address or failed delivery attempts, the Company shall contact the User about reshipment or cancellation. Any reshipping charge shall be based on the carrier’s charge and disclosed before reshipment. Any deduction from a refund shall be explained before the refund is processed and handled in accordance with Applicable Law and the Shipping Policy.

12. USER CONTENT & REVIEWS

Where the Website allows, Users may submit product reviews, ratings, comments, photographs, or other content (“User Content”). By doing so, the User:

Grants the Company permission to display and use such content on the Website and in connection with the relevant feature, subject to Applicable Law
Confirms that the content is original, lawful, and does not infringe the rights of any third party
Agrees that the Company may remove or moderate content that is abusive, misleading, fake, defamatory, or in violation of these Terms

The Company is not responsible for the views or opinions expressed in User Content and does not endorse or validate their accuracy.

13. PRIVACY & DATA PROTECTION

The Company is committed to protecting the privacy and personal data of its Users in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
All personal data collected during browsing, order placement, payment, or communication is processed in accordance with the Company’s Privacy Policy, which is incorporated into these Terms by reference.
Users have rights regarding their personal data, including the right to access, correct, withdraw consent, and request deletion, as detailed in the Privacy Policy. For privacy-related concerns, Users may contact the Company at support@fenzzicio.com.

14. INTELLECTUAL PROPERTY OWNERSHIP

All intellectual property rights in and to the Website, including trademarks, logos, designs, product images, graphics, layout, text, product descriptions, and software code, are the property of Fenzzicio or its authorized licensors.
These assets are protected under applicable Indian laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999.
Users are prohibited from copying, reproducing, modifying, distributing, republishing, or commercially exploiting any such content without the prior written consent of the Company, except where permitted by law. Any unauthorized use may attract civil and/or criminal liability.
All rights not expressly granted herein are reserved by the Company.

15. THIRD-PARTY LINKS & OPTIONAL TOOLS

The Website may include links to third-party websites, or provide access to third-party tools, over which the Company has no control. The Company does not endorse, and is not responsible for, the content, accuracy, policies, or practices of any third party.
Any use of third-party tools or websites is at the User’s own risk, and the User should review the relevant third party’s terms and policies before engaging in any transaction. Complaints regarding third-party products or services should be directed to the relevant third party.
Any new features or tools added to the Website shall also be subject to these Terms.

16. INDEMNITY

The User agrees to indemnify, defend, and hold harmless Fenzzicio, G&K LIFESTYLES, and their partners, employees, agents, contractors, licensors, and service providers from and against any claim, loss, liability, damage, or expense (including reasonable legal fees) arising out of or relating to:

The User’s breach of these Terms or any Policy of the Company
Any content submitted by the User that violates third-party rights or Applicable Law
Violation of intellectual property, privacy, or other legal rights of third parties by the User
Any fraud, misrepresentation, or unlawful conduct by the User in connection with the Website or any transaction

This obligation shall survive the termination of these Terms and the User’s use of the Website.

17. LIMITATION OF LIABILITY

We do not guarantee that the Website will be uninterrupted, timely, secure, or error-free. Access may occasionally be interrupted for maintenance, updates, technical issues, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of profits, or business interruption, arising out of the use of the Website, or from the User’s misuse of the Website or inaccurate information provided by the User.
The Company’s total aggregate liability for direct damages arising under these Terms shall not exceed the amount actually paid by the User for the relevant order.
Disclaimer of Warranties: Except as expressly stated in these Terms or required by Applicable Law, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including remedies for goods that are defective, damaged, incorrect, not as described, or not delivered as agreed.

18. GRIEVANCE REDRESSAL MECHANISM

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address User complaints relating to orders, shipping, returns, refunds, Website usage, or personal data.
Users may raise complaints in writing to:

Grievance Officer: Sahil Kidecha, Partner, G&K LIFESTYLES
Email: support@fenzzicio.com

Grievances shall be acknowledged within 48 hours and the Company shall endeavour to resolve them within one month from the date of receipt.
For domain-specific issues, Users are encouraged to refer to the relevant Policy: the Return and Refund Policy for returns, exchanges, and refunds; the Shipping Policy for delays, failed deliveries, or delivery issues; and the Privacy Policy for personal data and consent.
Dispute Resolution: The Company encourages Users to first raise any dispute through the grievance process above so that it can be resolved amicably. This does not restrict the right of a consumer to approach the National Consumer Helpline (1915), a Consumer Disputes Redressal Commission, or any other forum available under the Consumer Protection Act, 2019 or other Applicable Law.

19. MISCELLANEOUS

Governing Law & Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to Clause 18 and any right or remedy available to a consumer under Applicable Law, any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts situated in Valsad, Gujarat, India.
Force Majeure: The Company shall not be held liable for any failure or delay in performing its obligations if such failure or delay arises from a Force Majeure event. If such an event affects an order, the Company shall provide updates and explain the options available to the User.
Modification of Terms: The Company may update, change, or replace any part of these Terms by posting a revised version on this page with an updated effective date. Users are encouraged to review this page periodically. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms. Changes do not alter the agreed price of an already-confirmed order.
Termination: These Terms remain effective until terminated by the User or the Company. The User may terminate them at any time by ceasing to use the Website. The Company may deny access to the Website to any User who fails to comply with these Terms. Obligations and liabilities incurred before termination shall survive.
Severability: If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.
Waiver: The Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Entire Agreement: These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional policies published by the Company, constitute the entire agreement between the User and the Company with respect to the Website and supersede any prior communications or agreements, whether oral or written. Any ambiguity in these Terms shall not be construed against the party that drafted them.
Electronic Record: These Terms are an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder. They are generated by a computer system and do not require any physical or digital signature.
Electronic Communications and Notices: By using the Website or placing an order, the User consents to receive communications from the Company in electronic form, including by email, SMS, and WhatsApp, for order confirmations, shipping updates, and service messages.

Promotional messages shall be sent only as permitted by Applicable Law and may be opted out of at any time. Notices to the Company must be sent to support@fenzzicio.com.

Assignment: The User may not assign or transfer any right or obligation under these Terms without the Company’s written consent. The Company may assign its rights and obligations to a successor of its business.
Contact Information: For any queries, support, or legal notices, please contact:

G&K LIFESTYLES (Fenzzicio)
Email: support@fenzzicio.com
BY USING THE WEBSITE, PLACING AN ORDER, OR ENGAGING IN ANY TRANSACTION, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS REPRESENT A LEGALLY BINDING CONTRACT BETWEEN THE USER AND G&K LIFESTYLES (FENZZICIO).

Terms & Conditions