Shipping Policy

Shipping Policy

This Shipping Policy (“Policy”) will be effective from 19th October, 2026 (“Effective Date”)

G&K LIFESTYLES, operating the brand “Fenzzicio” (“Fenzzicio” or “Company”), is committed to conducting its business with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its products are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.

This Policy sets out the terms and conditions under which orders placed through https://fenzzicio.com (“Website”) are processed, shipped, and delivered, and the manner in which delays, failed deliveries, and related concerns are addressed.

WHEREAS

• While Fenzzicio strives to ensure timely and reliable delivery, the Company partners with independent third-party shipping providers for logistics and last-mile fulfilment. This Policy therefore explains the responsibilities and limitations associated with order fulfilment once an order has been handed over to the delivery partner.
• This Policy is formulated in alignment with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws, so as to provide a transparent, fair, and practical framework for order handling and logistics.

NOW THEREFORE, Fenzzicio hereby adopts this Shipping Policy to establish a clear, reliable, and legally compliant framework for the processing, dispatch, and delivery of customer orders.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In this Policy (including the recitals above), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:

• Company: G&K LIFESTYLES, operating the brand Fenzzicio, engaged in the online sale of clothing through its official Website.
• Customer: Any individual or entity who places an order for goods through the Website.
• Order: A request placed by a Customer through the Website for the purchase of one or more products, subject to payment verification (where applicable), product availability, and acceptance.
• Dispatch: The handover of the packed Order by the Company to its designated Shipping Partner for delivery to the Customer.
• Delivery: The handing over of the ordered product to the Customer or their representative at the delivery address specified while placing the Order.
• Shipping Partner: An independent courier or logistics provider engaged by the Company for shipping, transit, and delivery of Orders, including any affiliated or sub-contracted carriers.
• Transit Issues: Any delay, damage, loss, or non-delivery of a product occurring after Dispatch and while in the custody of the Shipping Partner.
• Business Days: All days excluding Sundays and public holidays, on which order processing and shipping activities are undertaken.
• Return to Origin (RTO): The process by which an undelivered Order is returned to the Company because of an incorrect or incomplete address, unavailability of the Customer, or failed delivery attempts.
• Force Majeure Event: Any event beyond the reasonable control of the Company that prevents or delays the performance of its shipping obligations, including natural calamities, strikes, lockdowns, war, cyber incidents, governmental orders, or courier disruptions.

1.2 Interpretation

• Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.
• References to sections are, unless the context otherwise requires, references to sections of this Policy.
• Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders.
• The terms “hereof”, “herein”, “hereto” and similar words refer to this Policy as a whole or to specified Sections, as applicable.
• All references to this Policy include any amendments or updates published by the Company from time to time.

2. PURPOSE

• This Policy governs the processing, handling, dispatch, and delivery of products ordered through the Website. It aims to give Customers clarity on the Company’s logistical operations, expected delivery timelines, shipping methods, third-party involvement, and the allocation of responsibilities between the Company and its Shipping Partners.
• This Policy forms part of the Company’s Terms and Conditions and shall be read together with the Return and Refund Policy. In the event of any inconsistency, this Policy shall prevail in matters concerning shipping mechanisms.
• Nothing in this Policy removes any right or remedy available to a consumer under applicable law.

3. ORDER PROCESSING

• Order Confirmation: Upon successful placement of an order, the Customer shall receive an order confirmation with the order details. The confirmation is subject to product availability and verification of payment, where applicable.
• Processing Timeline: Orders are generally processed within 1 to 2 Business Days. Processing time includes order verification, packing, and preparation for dispatch, and is separate from shipping and delivery timelines.
• Inventory and Stock Availability: All products are offered subject to availability. If an item becomes unavailable after an order has been placed, the Company shall contact the Customer about cancellation and refund.
• Fraud and Security Review: All orders are subject to the Company’s fraud prevention and security checks. The Company may contact the Customer to verify order details where reasonably necessary, and may cancel any order that raises security concerns, refunding any amount paid.
• Dispatch Communication: Once the order is dispatched, the Customer shall receive tracking details by email or SMS. WhatsApp updates are available where the relevant contact details and service are available. It is the Customer’s responsibility to monitor delivery status using the tracking information provided.
• Cash on Delivery (COD) Orders: Where COD is available, the order is subject to the Company’s verification checks. The Company may confirm a COD order with the Customer by phone, message, or OTP before dispatch, and may disable COD for an order prior to dispatch, in which case the Customer shall be informed and may choose to pay online or cancel the order. The order amount must be paid in full to the delivery personnel at the time of delivery.
• Public Holidays and Non-Working Days: Order processing and dispatch may not take place on Sundays and public holidays, and orders placed immediately before or during such days may experience delays.

4. ORDER CHANGES AND CANCELLATIONS

• Right to Change or Cancel Prior to Dispatch: A Customer may request a change or cancellation within 12 hours of placing the order, provided the order has not already been dispatched. If dispatch happens within 12 hours, the order can no longer be changed or cancelled.
• How to Request: Customers must contact support@fenzzicio.com as soon as possible with the order number. A request is not confirmed until the Company replies.
• Post-Dispatch: Once an order has been dispatched, it cannot be cancelled through this process. Eligible returns are governed by the Return and Refund Policy.
• Address Corrections: Customers are advised to check delivery details carefully before placing an order. If an order has not yet been dispatched, the Customer should contact the Company promptly to request an address correction. The Company cannot guarantee that a change will be possible.

5. SHIPPING METHODS, DELIVERY TIMELINES, AND TRACKING

• Shipping Partner: Orders are shipped through independent Shipping Partners, who may assign delivery to affiliated couriers based on serviceable pin codes and logistics optimization. The Company does not control the internal operations of these partners.
• Domestic Shipping: The Company offers free standard shipping on domestic orders across India. After dispatch, domestic orders generally arrive within 4 to 7 Business Days, depending on the destination.
• Express Shipping: Paid express shipping may be available for some domestic destinations. If offered, the price and estimated delivery time shall be displayed at checkout before payment.
• International Shipping: The Company ships internationally to the destinations available at checkout. Shipping charges are calculated at checkout based on the destination, parcel weight, and available carrier rates. International orders generally take 7 to 14 Business Days after dispatch, and delivery times may vary by destination and customs processing.
• Duties and Taxes: Import duties, taxes, and customs fees charged by the destination country are the Customer’s responsibility unless checkout states otherwise.
• Note: The estimated delivery period begins after the order has been dispatched and does not include order processing time.
• Non-Guarantee of Timelines: Delivery estimates are not guarantees. Delays may occur because of the destination, courier operations, weather, holidays, customs clearance, or other circumstances outside the Company’s control.
• Serviceable Locations: Delivery is subject to the coverage of the Shipping Partner. If a delivery location is not serviceable, the Company shall inform the Customer and offer cancellation with a refund of any amount paid, or an alternative delivery address.
• Multiple Orders: Where a Customer places more than one order, orders may be shipped separately and may arrive on different dates. The Company may, at its discretion, consolidate orders placed to the same address within a short time.
• Delivery to the Customer: Orders are delivered to the address provided at checkout. The Customer or their representative may be required to share an OTP or confirmation with the delivery personnel to complete delivery.

6. SHIPPING CHARGES

• Domestic Orders: Standard shipping is free on domestic orders. Any paid shipping option, such as express shipping, shall be displayed at checkout before the Customer proceeds with the final payment.
• International Orders: Shipping charges vary based on destination, product weight, and carrier rates, and are shown at checkout.
• Failed Delivery Charges: Where a parcel is returned because of an incorrect or incomplete address or failed delivery attempts, any reshipping charge shall be based on the carrier’s charge and shall be shared with the Customer before reshipment. If the Customer chooses to cancel instead, any applicable shipping charge shall be explained before the refund is processed.
• Modification of Charges: The Company may modify shipping charges for future orders at any time. Such changes shall not apply to orders already placed and confirmed.

7. THIRD-PARTY SHIPPING & TRANSIT DISCLAIMER

• Third-Party Logistics Engagement: The Company engages independent Shipping Partners for shipping and last-mile delivery. The Company does not own or operate these partners and acts as the dispatching party.
• Custody Post-Dispatch: Once an order has been handed over to the Shipping Partner, the shipment is in the Partner’s custody. The Company shall not be responsible for the acts or omissions of the Shipping Partner, subject to Applicable Law and the remedies set out below.
• Assistance for Transit Issues: Where a shipment is delayed, damaged, or lost in transit, or is marked as delivered but not received, the Customer should contact the Company at support@fenzzicio.com with the order number. The Company shall coordinate with the Shipping Partner on a best-effort basis, review the matter, and explain the resolution available.
• Tracking and Customer Responsibility: The Customer is responsible for monitoring the shipment status and promptly raising any delivery concerns with the Shipping Partner or the Company.
• Limitation of Liability: To the extent permitted under Applicable Law, the Company disclaims liability for indirect or consequential losses arising from delay or failure by third-party logistics providers. Nothing in this clause removes any right of the Customer for goods that are not delivered as agreed.

8. FAILED DELIVERY, RETURN TO ORIGIN (RTO), AND LOST OR DAMAGED PACKAGES

• Delivery Attempts: The Shipping Partner shall make a limited number of delivery attempts at the address provided during checkout. If the recipient is unavailable or unreachable, or if the address is incorrect or incomplete, the parcel may be marked undeliverable and returned to the Company.
• RTO Handling: In the event of an RTO, the Company shall contact the Customer about reshipment or cancellation. Any reshipping charge shall be based on the carrier’s charge and disclosed before the Customer chooses reshipment. Any deduction from a refund shall be explained before the refund is processed and shall be handled in accordance with Applicable Law.
• Responsibility for Delivery Failures: The Customer is responsible for providing an accurate, complete, and accessible shipping address and for being available to receive the delivery. The Company shall not be held liable for delivery failures caused by the Customer’s error, including an incorrect or incomplete address, refusal to accept delivery, or unavailability during the delivery window.
• Reporting Damaged or Incorrect Items: If a parcel arrives damaged, or the item is damaged, defective, or incorrect, the Customer should follow the process set out in the Return and Refund Policy.
• Inspection on Delivery: Customers are advised to check the parcel on delivery and to note any visible damage or signs of tampering. Where possible, a photograph or video of the parcel and of its opening should be kept, and any issue should be reported to support@fenzzicio.com, ideally within 48 hours of delivery.
• Parcel Marked as Delivered but Not Received: If a parcel is marked as delivered but has not been received, the Customer should contact the Company with the order number. The Company shall investigate the matter with the Shipping Partner and shall explain the resolution available, which may include a replacement or refund where the non-receipt is established.

9. RETURN SHIPPING RESPONSIBILITY

• Return requests are accepted under the Return and Refund Policy, which is separate from and read together with this Policy.
• The responsibility for return shipping depends on the nature of the return:

10. ESTIMATED DISPATCH & DELIVERY DISCLAIMER

• Dispatch Timeline: The Company endeavours to dispatch orders within the processing timeline stated above. Processing delays may occur during high-demand periods, technical issues, or unforeseen operational constraints.
• Delivery Estimates: Delivery timelines communicated at checkout or elsewhere on the Website are indicative. The following factors may affect delivery timelines: location-specific transit durations, courier service disruptions, weather conditions, public holidays, customs clearance delays for international orders, and Force Majeure Events.
• Delays During Busy Periods: Dispatch or delivery may take longer during festive periods, promotional sales, national holidays, severe weather, or courier disruptions. Tracking details shall be shared at dispatch so the Customer can follow the order’s progress.
• Customer to Track: Customers should use the tracking link provided to monitor their order and, in case of a substantial delay, contact the Shipping Partner or the Company’s support team.

11. FORCE MAJEURE

• The Company shall not be held liable for any delay, failure, or disruption in order processing, dispatch, shipping, or delivery arising from a Force Majeure Event, including natural disasters, acts of God, fire, war, civil unrest, national emergencies, governmental actions, strikes, pandemics, courier service disruptions, transportation blockades, cyber-attacks, and failures of third-party service providers.
• During a Force Majeure Event, the Company’s obligations under this Policy shall be suspended for the duration of the event, and estimated timelines may be extended. The Company shall make reasonable efforts to inform affected Customers, to provide updates, and to explain the options available for the order.

12. CUSTOMER SUPPORT & CONTACT INFORMATION

• Email: support@fenzzicio.com
• Please include the order number in all queries so that they can be addressed promptly.

13. GRIEVANCE REDRESSAL MECHANISM

• The Company is committed to addressing customer concerns in a transparent, fair, and time-bound manner. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer to handle complaints relating to shipping, delivery, and other issues arising under this Policy.
• Customers with unresolved concerns relating to delayed or failed deliveries, shipping defects, courier issues, tracking issues, or non-receipt of goods marked as “delivered” may write to: Grievance Officer Details
• Name and designation: Sahil Kidecha, Partner, G&K LIFESTYLES
• Email: support@fenzzicio.com
• Upon receipt of a complaint, the Grievance Officer shall acknowledge it within 48 hours and shall endeavour to resolve it within one month from the date of receipt.
• Complaints should include the order number, registered email address, contact number, nature of the grievance, and any supporting documentation or screenshots.

14. GOVERNING LAW & JURISDICTION

This Policy is governed by the laws of India. Subject to the grievance redressal mechanism above and any right or remedy available to a consumer under Applicable Law, disputes are subject to the jurisdiction of the courts situated in Valsad, Gujarat, India.

15. REVIEW AND AMENDMENTS

The Company may amend or update this Policy from time to time. The revised Policy shall be posted on the Website with an updated effective date. Continued use of the Website or placing orders after changes are posted constitutes acceptance of the revised Policy. Changes do not apply to orders already confirmed.

ACKNOWLEDGEMENT:

By placing an order, the Customer acknowledges that they have read, understood, and agreed to be bound by this Shipping Policy. If the Customer does not agree, they should not proceed with the transaction.