Privacy Policy

Privacy Policy

This Privacy Policy (“Policy”) will be effective from 19th October, 2026 (“Effective Date”) and was last updated: 19th October, 2026

PREAMBLE

G&K LIFESTYLES, operating the brand “Fenzzicio” (“Fenzzicio” or “Company”), is committed to protecting the privacy of every person who visits https://fenzzicio.com (“Website”), places an order, contacts us, or otherwise interacts with us. This Policy explains how the Company collects, uses, discloses, and retains personal information, and the choices and rights available to Users in relation to that information.

This Policy is formulated in compliance with the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023; the Consumer Protection Act, 2019; and the Consumer Protection (E-Commerce) Rules, 2020, together with the rules made under them, as amended from time to time.

WHEREAS

1. Fenzzicio is a consumer-facing fashion brand operating in the Indian e-commerce ecosystem and, in the course of its business, collects and processes certain personal information of its Users;
2. Applicable laws in India require fair disclosure of how personal data is collected, used, and shared, and require that Users be given meaningful choices and a mechanism for redressal of grievances;
3. The Company recognizes the importance of safeguarding personal information and of handling it responsibly, transparently, and only for lawful purposes;

NOW THEREFORE, Fenzzicio hereby adopts this Privacy Policy to set out a clear, fair, and legally compliant framework for the handling of personal information, and to reinforce its commitment to User trust and data protection.

1. DEFINITIONS AND INTERPRETATION

1.1. Definitions

In this Policy (including the recitals above), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:

1. “Act” shall mean the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, together with the rules made thereunder, and any other applicable law governing the protection of personal data in India, as amended from time to time.
2. “User” or “Customer” shall mean any individual who visits the Website, places an order, contacts the Company, or otherwise interacts with the Company or its services.
3. “Personal Information” or “Personal Data” shall mean any information relating to an identified or identifiable individual, including name, contact details, delivery address, and order details.
4. “Data Principal” shall mean the individual to whom the Personal Data relates.
5. “Processing” shall mean any operation performed on Personal Data, including collection, recording, storage, use, sharing, and deletion.
6. “Cookies” shall mean small text files or similar technologies placed on a device to enable website functions, remember preferences, or analyse usage.
7. “Service Providers” shall mean third parties engaged by the Company to support its operations, including payment providers, Shipping Partners, hosting and technology providers, and communication providers.
8. “Grievance Officer” shall mean the person appointed by the Company to receive and resolve complaints relating to this Policy.
9. “Applicable Law” shall mean any statute, regulation, rule, notification, judgment, or order of a competent authority in India having the force of law.

1.2. Interpretation

1. Section headings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.
2. References to sections are, unless the context otherwise requires, references to sections of this Policy.
3. Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders.
4. The terms “hereof”, “herein”, “hereto” and similar words refer to this Policy as a whole or to specified Sections, as the case may be.
5. All references to this Policy include any amendments or updates published by the Company from time to time.

2. PURPOSE

1. The purpose of this Policy is to inform Users of the categories of Personal Information the Company collects, the purposes for which it is used, the circumstances in which it is shared, the period for which it is retained, and the rights and choices available to the User.
2. This Policy applies to all Users of the Website and forms part of the Company’s Terms and Conditions. In the event of any inconsistency between this Policy and any other policy of the Company in matters concerning personal data, the provisions of this Policy shall prevail to the extent of such inconsistency.

3. INFORMATION WE COLLECT

Depending on how a User interacts with the Website, the Company may collect the following:

• Contact and Delivery Information: name, email address, phone number, billing address, and shipping address.
• Order Information: products ordered, order number, payment status, delivery details, and return or exchange requests.
• Payment Information: payments are processed by third-party payment providers. The Company does not store full card or bank account details on its servers.
• Messages and Support Information: information the User provides when contacting customer support.
• Website and Device Information: IP address, browser type, device details, pages visited, and interactions with the Website, which may be collected through Cookies or similar technologies, subject to the User’s cookie settings and Applicable Law.
• Account or Comment Information: only where those features are enabled and used by the User.

Users are requested not to send payment card details or other sensitive information by email or social media.

4. HOW WE USE PERSONAL INFORMATION

• The Company processes Personal Information only for lawful purposes and as reasonably necessary to:
• Process and deliver orders, payments, returns, refunds, and exchanges
• Send order confirmations, shipping updates, and service messages
• Respond to queries and resolve customer issues
• Maintain, secure, and improve the Website and its services
• Detect, prevent, and investigate fraud, misuse, or security incidents
• Meet legal, tax, accounting, and regulatory requirements
• Send promotional communications, where permitted by law and, where required, with the User’s consent
• The Company does not use Personal Information for purposes incompatible with the reason it was collected without giving such notice or obtaining such consent as Applicable Law requires.
• Communications: The Company may contact the User by email, SMS, phone, or WhatsApp for order confirmations, shipping updates, payment or delivery issues, and customer support. Promotional messages are sent only as permitted by Applicable Law and, where required, with the User’s consent, and may be opted out of at any time.

5. CONSENT AND LAWFUL BASIS

1. By providing Personal Information and using the Website, the User consents to its processing in accordance with this Policy. Where consent is required by Applicable Law, it shall be free, specific, informed, and capable of being withdrawn at any time.
2. The Company may also process Personal Information where necessary to perform a transaction requested by the User, to comply with a legal obligation, or for other purposes permitted by Applicable Law.
3. Withdrawal of consent shall not affect processing already carried out before the withdrawal, and may limit the Company’s ability to provide certain services.

6. COOKIES AND SIMILAR TECHNOLOGIES

1. The Website may use Cookies and similar technologies for essential functions such as shopping-cart operation, checkout, security, and remembering preferences. These include WooCommerce cookies that keep the shopping cart and session working, and cookies set by our payment providers (Cashfree Payments and Razorpay) to process payments securely.
2. The Website also uses analytics Cookies from Google Analytics to understand how visitors use the Website, such as pages visited and time spent, so that it can be improved. This information is used in aggregate.
3. The User can manage Cookies through browser settings and, where available, the Website’s cookie settings. Blocking essential Cookies may prevent parts of the Website or the checkout from working properly.

7. DISCLOSURE OF INFORMATION

The Company shares Personal Information only as reasonably necessary to operate its store and provide its services. This may include sharing relevant information with:

• Payment Providers, including Cashfree Payments and Razorpay, to process transactions.
• Shipping Partners, to deliver orders and handle returns or exchanges.
• Hosting, Technology, and Security Providers, to operate and protect the Website.
• Communication Providers, such as email, SMS, or WhatsApp services, to send service messages.
• Analytics or Advertising Providers, only if those tools are enabled.
• Professional Advisers, Regulators, Law Enforcement, or other Authorities, where disclosure is required or permitted by law.

The Company does not sell Personal Information for money. Service Providers are given access to Personal Information only to the extent necessary to perform their functions.

8. EMBEDDED CONTENT AND THIRD-PARTY WEBSITES

The Website may contain links to other websites or, if enabled, embedded content such as videos or social media posts. Third-party websites may collect information about the User and use their own Cookies and tracking technologies. Their privacy practices are governed by their own policies and not by this Policy, and the Company is not responsible for them.

9. DATA RETENTION

1. The Company retains Personal Information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, legal compliance, dispute handling, and security.
2. Retention periods vary by type of information. Order and transaction records may need to be retained for legal or accounting purposes. Support messages are retained for as long as needed to resolve the matter and maintain appropriate records. As a general guide: order, invoice, and transaction records are retained for up to 8 years to meet GST and income-tax requirements; customer support messages for up to 3 years after the matter is closed; marketing preferences until the User unsubscribes or withdraws consent; website and security logs for up to 12 months; and account information for as long as the account is active, or until the User asks for it to be deleted, subject to records that must be kept by law.
3. When Personal Information is no longer required, the Company shall delete it or take reasonable steps to remove identifying details, subject to Applicable Law.

10. RIGHTS OF THE USER

• Subject to Applicable Law, a User, as a Data Principal, may request:
• Access to the Personal Information associated with them
• Correction or updating of inaccurate or incomplete information
• Erasure of Personal Information that is no longer necessary for the purpose for which it was collected
• Withdrawal of consent, where processing is based on consent
• Opt-out of promotional communications
• Redressal of grievances relating to the processing of their Personal Information
• Nomination of another individual to exercise their rights in the event of death or incapacity, as provided under Applicable Law
• To submit a request, the User must email support@fenzzicio.com with “Privacy Request” in the subject line, along with enough information to identify the request. The Company may ask for reasonable information to verify the User’s identity, and shall respond in accordance with Applicable Law.
• Certain information may need to be retained where required for legal, accounting, security, or dispute-resolution purposes.
• Promotional emails may be opted out of using the unsubscribe link in the message. Service messages about an order or account may still be sent where necessary to provide the service.
• Duties of the User: The User shall provide accurate information, shall not impersonate another person, shall not suppress material information, and shall not file false or frivolous complaints or grievances.

11. DATA SECURITY

The Company uses reasonable technical and organisational measures designed to protect Personal Information against unauthorized access, loss, or misuse. However, no website or electronic transmission can be guaranteed to be completely secure. Users are advised to use a secure device and not to share their account or payment credentials with anyone.

In the event of a personal data breach affecting a User, the Company shall take reasonable steps to contain it and shall notify the affected User and the relevant authority in the manner and within the time required by Applicable Law.

11A. TRANSFER OF INFORMATION

Personal Information may be processed or stored on servers or by Service Providers located outside the User’s state or, where the Company’s technology or communication providers so operate, outside India. Where Personal Information is transferred, the Company shall do so only in accordance with Applicable Law and shall take reasonable steps to ensure that the recipient protects it appropriately.

12. CHILDREN

The Website is intended for persons who can legally enter into a contract under Applicable Law. Users under the age of 18 may use the Website only with the consent and supervision of a parent or legal guardian. The Company does not knowingly collect Personal Data of minors without verifiable parental or guardian consent. If a User believes that a child has provided Personal Information inappropriately, they may contact the Company at support@fenzzicio.com.

13. GRIEVANCE REDRESSAL MECHANISM

• In accordance with the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer to address complaints relating to Personal Data and this Policy.
• Users may raise concerns in writing to:

• Grievance Officer: Sahil Kidecha, Partner, G&K LIFESTYLES
• Email: support@fenzzicio.com

• Complaints shall be acknowledged within 48 hours and the Company shall endeavour to resolve them within one month from the date of receipt.

14. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India. Nothing in this Policy restricts any right or remedy available to a User under Applicable Law.

15. AMENDMENT TO THE POLICY

The Company may update this Policy when its practices, the Website, or legal requirements change. The revised Policy shall be posted on this page with an updated effective date. Users are encouraged to review this page periodically. Continued use of the Website after changes are posted constitutes acceptance of the revised Policy.

16. CONTACT INFORMATION

For privacy questions or requests, please contact:

• G&K LIFESTYLES (Fenzzicio)
• Email: support@fenzzicio.com (subject line: “Privacy Request”)
• BY USING THE WEBSITE OR PROVIDING PERSONAL INFORMATION TO THE COMPANY, THE USER ACKNOWLEDGES THAT THEY HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE PROCESSING OF THEIR PERSONAL INFORMATION AS DESCRIBED HEREIN.